Help Center

Everything you need to know about using your Team Management Platform

Frequently Asked Questions

What is this platform?
This is a comprehensive, subscription-based team management solution designed for volleyball teams and other sports organizations. It securely centralizes fitness programming, physical therapy tracking, and staff management into one unified system.
Is our team data private and secure?
Absolutely. The platform operates on a strict multi-tenant architecture to ensure complete privacy. Every team is completely isolated—no organization can see another team's athletes, custom programs, or medical data. Your information is encrypted and protected at all times.
How do subscriptions work?
The platform offers flexible monthly or yearly subscription tiers. Depending on your team's specific needs, you can subscribe to:
  • Fitness Only - Workout programming and exercise library
  • Physio Only - Injury tracking and treatment management
  • Combined - Both Fitness and Physio modules
  • Complete - All features plus advanced analytics and exports
You can upgrade or downgrade your plan at any time.
How do athletes access the system?
Athletes do not need to create or manage complex passwords. They can securely log into their mobile-optimized Athlete Portal using just their email address and a unique Player Code (e.g., A-8D4F12) generated automatically by the coaching staff.
Can we use our own custom exercises?
Yes! The platform provides a library of global exercises that all teams can use, but you can also create team-specific custom exercises that only your organization can see. This hybrid model gives you flexibility while providing professional exercise templates.
What happens if we don't renew our subscription?
If your subscription expires, your team's account will be temporarily locked. Your data is preserved and will not be deleted. Once you renew, you'll regain immediate access to all your athletes, programs, and historical records.
Can multiple staff members access the system?
Yes! Each team can have multiple staff accounts with different roles (Admin, Head Coach, Fitness Coach, Physio, Manager). Each role has specific permissions—for example, a Physio can only access medical data, while a Fitness Coach manages workout programs.
Is the platform mobile-friendly?
Absolutely! The Athlete Portal is specifically designed for mobile devices with a clean bottom navigation bar and large, tappable cards. Athletes can view workouts, log performance, and read physio instructions from their phones.
Can we track injuries and recovery?
Yes! The Physio module allows medical staff to log injury sessions, track pain levels, record treatments, and set return-to-play dates. You can also write direct instructions for athletes (e.g., "Ice your knee for 20 minutes tonight") that appear prominently on their mobile dashboard.

Step-by-Step Tutorial

Tip: This tutorial is designed for Team Admins who are setting up their organization for the first time. Other roles will see a simplified version based on their permissions.
1 Log Into Your Team Control Panel

Navigate to your Team Control Panel login page and enter the email and password provided during registration. Once logged in, you'll see a dashboard showing your team's current statistics.

URL Format: yourplatform.com/control/login.php
2 Set Up Staff Accounts (Admin Only)

Navigate to Staff Management in the sidebar to invite your coaching team. Click Add New User and assign specific roles:

  • Admin Full system access
  • Head Coach Athletes, programs, and physio (view only)
  • Fitness Coach Workout programs only
  • Physio Medical data only

Each staff member will receive their own login credentials and will only see the sections they have permission to access.

3 Customize Team Positions

Go to Team Positions under the Athletes section. Add sport-specific positions for your roster (e.g., Setter, Outside Hitter, Libero for volleyball teams).

Note: This step is optional. If you're a personal trainer without specific positions, you can skip this entirely.

4 Add Your Athletes

Navigate to Athletes and click Add New Athlete. Fill in their details:

  • First Name & Last Name (required)
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Position (from your custom list)

The system will automatically generate a unique Player Code (e.g., A-8D4F12) for each athlete. They'll use this code along with their email to log into the Athlete Portal.

5 Organize Athletes Into Groups

Click on Groups to create training squads or organizational units (e.g., Varsity Team, JV Team, Recovery Group). After creating a group, you can assign multiple athletes to it.

Why use groups? Groups allow you to filter reports, view group-specific analytics, and quickly assign workout templates to entire squads at once.

6 Create Workout Program Templates

If your subscription includes the Fitness Module, navigate to Template Groups to organize your workout library. Create categories like:

  • Strength Training
  • Rehabilitation Programs
  • Conditioning
  • Pre-Season

Then go to Program Templates and build reusable workout routines. You can include exercises from the global library or your team's custom exercises. Specify sets, reps, weight (kg), and rest intervals.

Time-Saver: Use the "Magic Duplicator" to instantly copy a template to multiple athletes for a specific date!
7 Assign Daily Workouts to Athletes

Go to Programs and select an athlete and date. You can either:

  • Build a custom program from scratch using the drag-and-drop builder
  • Assign a pre-built template and customize it
  • Copy an existing program from another athlete or date

Programs support supersets (grouping exercises with letters A, B, C) and include fields for sets, reps, kg, rest time, and coach notes.

8 Log Physio Sessions and Injuries

If your subscription includes the Physio Module, medical staff can navigate to Physio and log injury sessions. For each session, you can record:

  • Body part affected (from your custom list)
  • Session type (Assessment, Treatment, Rehab)
  • Diagnosis and treatment details
  • Pain level
  • Expected return date
  • Instructions for the athlete (e.g., "Ice your knee for 20 mins tonight")
  • Private staff notes (not visible to athletes)

Any instructions you write will appear as a prominent green alert on the athlete's mobile dashboard so they can't miss it.

9 Share Login Credentials With Athletes

Give each athlete their:

  • Email address (the one you entered when creating their profile)
  • Player Code (found in the Athletes list, e.g., A-8D4F12)

They can log in at: yourplatform.com/athlete/login.php

Once logged in, they can view their daily workouts, log completed sets/reps/weights, read physio instructions, and track their progress over time.

10 Monitor Analytics and Reports

Admins, Head Coaches, and Managers can access Reports & Analytics to view:

  • Roster Demographics - Gender and position breakdown
  • Injury Hotspots - Which body parts are injured most frequently
  • Training Volume - How many athletes trained each day over the past 14 days
  • Group Analytics - View group-specific injury rates and roster details

All charts are interactive and can be filtered by position, date range, and group.

User Roles & Permissions

The platform uses a sophisticated role-based access control system to ensure that each staff member only sees the information relevant to their responsibilities.

Module / Feature Admin Head Coach Fitness Coach Physio Manager
Dashboard Full Access Full Access Full Access Full Access Full Access
Athletes (Add/Edit/Delete) Full Access Full Access View Only View Only View Only
Groups (Create/Manage) Full Access Full Access View Only View Only View Only
Team Positions Full Access Full Access No Access No Access No Access
Fitness Programs Full Access Full Access Full Access No Access View Only
Program Templates Full Access Full Access Full Access No Access No Access
Physio Sessions Full Access View Only No Access Full Access View Only
Reports & Analytics Full Access Full Access View Only View Only Full Access
Staff Management Full Access No Access No Access No Access No Access
Admin

Complete system control. Can manage staff accounts, modify subscription settings, access all modules, and configure team-wide settings like custom positions.

Head Coach

Full access to athlete management, fitness programming, and group organization. Can view physio reports but cannot edit medical data.

Fitness Coach

Specialized access to the fitness module. Can create workout programs, manage exercise libraries, and build templates. Cannot access medical data.

Physio

Exclusive access to injury tracking and treatment management. Can log sessions, write athlete instructions, and view medical history. Cannot access fitness programming.

Manager

Read-only access to reports and analytics. Perfect for team managers who need oversight without editing capabilities. Can export data but cannot modify records.

Athlete

Mobile-first portal access. Athletes can view their daily workouts, log performance (kg/reps), read physio instructions, and track their progress over time.